Contact support
Describe what happened, which webpage and tool you were using, and the Seleqo version shown in the panel. Attach a screenshot only if it contains no private information.
Email supportSELEQO SUPPORT
How can we help?
Get help with Seleqo tools, on-device or cloud translation, email-code sign-in and Premium billing.
Before contacting us
- Refresh the affected webpage.
- Confirm Seleqo is enabled for that website.
- Restart Chrome after updating the extension.
- For Premium issues, sign in and choose Refresh account.
Frequently asked questions
Why does translation say a language model must download?
Chrome downloads supported on-device translation models when required. Keep the page open and allow the download to finish before trying again.
When does Seleqo use cloud translation?
Cloud translation is used only after you explicitly select Translate for a pair that is unavailable on-device, and only when the signed-in account has active Premium access.
How much Premium cloud translation is included?
Premium currently includes 25,000 cloud characters per monthly allowance period. The remaining balance is displayed in the Translate panel.
I paid, but Premium is not showing. What should I do?
Return to Seleqo, confirm you are signed in with the same email used during checkout, and select Refresh account. If it remains Free, contact support.
How do I manage or cancel my subscription?
Open Translate while signed in, select Manage subscription and use the secure Stripe customer portal. A subscription scheduled for cancellation stays active until the end of its paid billing period.
Where are my notes and history stored?
The current version stores notes and supported calculation or conversion history locally in Chrome. They are not automatically uploaded to Syns Digital.
Why does Seleqo not appear on some pages?
Chrome does not allow extensions to run on internal pages such as chrome://settings or the Chrome Web Store. Seleqo may also be disabled globally or for that website in its settings.
How do I request account deletion?
Email [email protected] from the address connected to the Seleqo account and request deletion.