Contact support
Email us with a clear description of the issue and, if possible, a screenshot that does not contain private information.
Email supportFACEGUARD SUPPORT
How can we help?
Get help with setup, camera access, owner enrolment, locking, trials or subscriptions.
Before contacting us
- Reload the affected webpage.
- Confirm Chrome has camera permission.
- Open FaceGuard Settings and check licence status.
- Restart Chrome after updating the extension.
Frequently asked questions
Where are my face samples stored?
Face samples and face descriptors remain locally on your device and are not uploaded to Syns Digital.
Why can’t FaceGuard protect Chrome settings?
Chrome prevents extensions from running on internal pages such as chrome://settings and the extension manager.
What happens if my camera disconnects?
FaceGuard may lock supported pages because the owner cannot be verified. Use the configured emergency password to recover access.
How do I manage or cancel my subscription?
Open FaceGuard Settings, choose Manage subscription, and use the secure Stripe customer portal.
Can I use FaceGuard on several tabs and windows?
Yes. A shared recognition process coordinates supported tabs and windows while each page displays its own status or lock overlay.